Daughter took car in for a "Check Engine" light issue. First of all, they charged $190 to diagnose (i.e. read code). Then they charged $500 to not fix it (had to go back as light came back on immediately and had the same code). They also wanted to charge her $130 for an oil change ($30 at my mechanic) and $170 for a "brake fluid exchange because there's 4% moisture in the brake fluid." Measured at a brake shop it was 1% and even at 4% wouldn't need changing. Also wanted to charge her $35 for a $12 air filter that didn't need changing. So I'm guessing they saw a young woman and decided to try to take advantage of her. On top of all this, they left her sunroof open when it was pouring rain. Definitely won't be going back or recommending.
Hi David, Thanks for taking my call. I am glad we could talk. We're sorry for your experience at Water Star Motors. I can understand your perception of the situation and appreciate your input and criticism. The last thing we want to do is upset any customer. We place a high value on all of our customers and there satisfaction and it is never our intention to take advantage of anyone. Also thank you for having your daughter come back in so we could take care of the check engine light under our 3 year warranty. While opinions do vary on necessary repairs, we test brake fluid with a state of the art electronic tester. 3 percent water in any braking system is over the minimum standard in the automotive industry. As for the oil change, we don't do oil changes. We normally do an oil service that includes synthetic oil, a new oil filter, and a complete vehicle inspection. We also top off all fluids and replace any light bulbs that are burned out. We consider it our responsibility to our customers to give them a comprehensive report of their vehicles health when it comes to our shop. Thanks, Henry
- Water Star Motors, Inc.