5

Water Star does the service on an old Mercedes of mine, and I’ve always been satisfied with their work. Now that the factory maintenance contract has expired on my 2015 BMW I decided to have the car serviced at Water Star rather than to drive all the way to the dealership in Monterey. I got an appointment quickly and they included an Uber ride home when I dropped off the car. The service was done in A few hours and I’m very satisfied with the results. I strongly recommend Water Star; they do high quality work and it is so much more convenient to drive to Santa Cruz rather than down to Monterey.

Thank you for taking the time to share your experience with our shop, Mike! We look forward to assisting you with any future service or repair needs. Kristen

- Water Star Motors, Inc.
5

Friendly customer service. Got an appointment right away. I would suggest sending an itemized report to the customer. That would be really helpful. Very satisfied. Reasonably priced.

Colleen, Thanks for the great review !! I have emailed you the itemized report. Thank you for the opportunity to have earned your business. Kristen

- Water Star Motors, Inc.
5

Efficient,courteous and easy to work with.

5

I am thankful that I chose Water Star Motors!! They provide great service, were very friendly and helpful!!!

5

I have nothing but positive things to say about this business! I called with a problem, was given accurate, precise information by Dennis. Brought the car in was treated respectfully by a knowledgeable, professional person. My car needed to be there a few days to order a part. I was called regularly to be informed about the progress of my car which was done 2 days before the promised date and the estimate was exact. I’d recommend this business to everyone.

Thank you for the kind words, Abbey! We look forward to working with you again in the future.

- Water Star Motors, Inc.
5

Took care of issue. Gave honest feedback and did not try to up sell services not needed.

Douglas, thank you for the wonderful review. We are really happy all things turned out so well for your beautiful Lexus RX300. We look forward to working with you in the future.

- Water Star Motors, Inc.
5

Best service I have ever received in past 50 years.

5

This place is the best car repair in Santa Cruz. I found them by cross-checking AAA approved places with positive reviews on Yelp and this place had the best reviews on both. They were very professional and took good care of my Miata. They were also nice enough to arrange payment with my dad over the phone and even sent me a thank you letter with a magnet and business cards afterwards. They also cover a wide range of car issues. They were prompt, courteous, professional and family-owned so you know you're helping support local businesses. I wouldn't take my car anywhere else in Santa Cruz

5

The battery on my Prius died and they were able to get me in on a Friday morning and were done by Friday afternoon. Definitely saved me much hassle! Very satisfied with customer service and mechanics. Will definitely be returning.

5

Friendly folks, very accessible, reliable work, and most of all honest with pricing. I typically check the blue book hours and part prices when I go to mechanics, and they've always been reasonable and up front about costs.* Also their inspections are very thorough, and have saved me some heartache, all without a hard sell. All in all highly recommended. (* Please keep in mind what cost of living is when you check billing hours. A shop in rural North Dakota might do a job for $80/hr, but a mechanic here doing a physically demanding and dirty job deserves a living wage.)

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